Infringement Claims, DMCA Policy

Information on how to submit claims of copyright and trademark infringement.

If you believe that your copyrighted work or trademark has been used in a way that constitutes copyright or trademark infringement and is accessible via one of Salesforce’s services, please notify Salesforce’s agent, as set forth below.

Summary of the Process

The notification process outlined here is consistent with the process suggested by the Digital Millennium Copyright Act (DMCA) (the text of which can be found at the U.S. Copyright Office website, http://www.copyright.gov). Here is a summary of the process:

1. If anyone believes that material on a Salesforce-hosted website or service infringes their copyright or trademark rights, that person may send us a written notice as described below.
2. If we receive a valid notice, we will remove or disable the allegedly copyright-infringing material.
3. We will attempt to notify the user who posted the allegedly infringing material by sharing the notice with them. That user then has the right to request that the material be re-enabled. If they properly make such a request, we will re-enable the material unless and until the two parties jointly ask us to remove it or a court orders us to remove it.

Who Should Contact Us, Contacting the User, Misrepresentations

Only the owners of a copyright or trademark (or the authorized representative of the owner) can report a suspected infringement to us.

• If you are not the owner (or the authorized representative of the owner), you cannot report a suspected infringement to us.
• If you believe that any content on a website infringes another party's copyright, you should advise the copyright owner directly.
• In any event, if you believe that a user is infringing your copyrights or trademarks, we strongly urge you to contact the user directly.
• You may be liable for damages, including court costs and attorneys’ fees, if you materially misrepresent that content on a website is copyright infringing.

When in doubt, you should consult an attorney.

Required Information for Your Notice

We need your help finding the allegedly infringing content and we need to be sure that we are doing the right thing by removing the content. We therefore require the below details in your notice, in line with the DMCA:

Your Copyright or Trademark: Sufficient detail about the copyrighted work or trademark that you own or represent.

1. Allegedly Infringing Material: The URL or other specific location on our website or service that contains the material that you claim infringes your copyright or trademark, with sufficient detail for us to find and identify it.
2. Statement of Good-Faith Belief: A statement by you that you have a good-faith belief that the disputed use of the copyright or trademark is not authorized by the owner, its agent, or the law.
   For example: “I have a good-faith belief that use of the materials described above as allegedly infringing is not authorized by the owner, its agent, or the law.”
3. Truthfulness & Ownership Statements: A statement by you that the information contained in your notice is accurate and that you attest under the penalty of perjury that you are the copyright or trademark owner or that you are authorized to act on the owner's behalf.
   For example: “I swear, under penalty of perjury, that the information in the notification is accurate and that I am the copyright/trademark owner or am authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.”
4. Contact Information: Information reasonably sufficient to permit Salesforce to contact you, such as your name and your address, telephone number, and/or email address.
5. Signature: An electronic or physical signature of the person who owns the copyright/trademark or of the person authorized to act on the owner’s behalf.

Where to Send Your Notice

Your notice can be sent to our copyright agent at: dmca @salesforce.com

or by mail to:

Salesforce, Inc.
Salesforce Tower
415 Mission Street, 3rd Floor
San Francisco, California 94105
Attn: Legal Department, DMCA Complaint

How Will Salesforce Respond?

After we receive a valid written notice of copyright infringement, we will expeditiously remove or disable the allegedly infringing content. We will document those alleged infringements on which we act. Also, we will notify the user who uploaded the allegedly infringing material and provide your report to the user. Please note that in addition to being forwarded to the user who provided the allegedly infringing content, a copy of this legal notice may be sent to a third-party which may publish and/or annotate it. In appropriate circumstances, we will also terminate infringers from our websites who we suspect to be repeatedly or blatantly infringing copyrights.

Restoration of the Removed Content

If a user of our websites believes that their content was removed or disabled by mistake or misidentification, the user may send us a written counter-notification, which must include the following to be valid:

1. Allegedly Infringing Material: Identification of the material that has been removed or disabled and the URL or other specific location on our websites at which the material appeared before it was removed or disabled.
2. Consent to Jurisdiction and Service of Process: A statement that: 1) the user consents to the jurisdiction of the Federal District Court in which the user’s address is located, or San Francisco, CA if the user’s address is outside the United States, and 2) the user will accept service of process from the person who provided notification of infringement or an agent of such person.
   For example: “I consent to the jurisdiction of the Federal District Court with jurisdiction in [person’s city and state of residence or “San Francisco, CA”], and I will accept service of process from the person who provided notification of infringement or an agent of such person.”
3. Statement of Good-Faith Belief: A statement under penalty of perjury that the user has a good-faith belief that the material in question was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled.
   • For example: “I swear, under penalty of perjury, that I have a good-faith belief that each search result, message, or other item of content identified above was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled, or that the material identified by the complainant has been removed or disabled at the URL identified and will no longer be shown.”
4. Contact Information: The user’s name, mailing address, telephone number, and email address.
5. Signature: The user’s physical or electronic signature.

In line with the DMCA, following receipt of a valid counter-notice, we may restore the removed or disabled content following 10 business days from the date that we received a proper written counter-notification, unless our above copyright agent first receives notice that a court action has been filed to restrain the user from engaging in infringing activity related to the removed or disabled content.